<15m
Average P1 critical response across all locations
Day 1
New-hire readiness — accounts, device, and access pre-staged
99.9%
Uptime SLA for the systems your billable work runs on
25+
Years managing IT for growing professional firms
Your Clients Judge Everything.
Including Your IT
Professional services firms sell expertise and execution — and clients notice when a video call fails, a shared file won't open, or a proposal goes out late because systems were down. Your technology is part of your brand. It should work like it.
We run IT for firms that bill for their time: fast helpdesk response so consultants aren't burning hours on tickets, Microsoft 365 environments that are secured and genuinely optimized rather than left on defaults, and client data protection that survives the security questionnaires your enterprise clients increasingly send before signing.
Most importantly, we make growth boring. New hire starts Monday? Accounts, device, and access are ready Friday. Opening a second office? It launches on the same standards as the first. Your IT spend becomes a predictable monthly line item that scales with headcount — not a series of surprises.
What We Deliver
01
Effortless On/Offboarding
Standardized provisioning gets new hires productive on day one — and departures fully de-provisioned the same day, with access revoked and data preserved.
02
Microsoft 365 Optimization
Your M365 tenant secured, governed, and actually used well — Teams, SharePoint, and Exchange configured for how your firm collaborates, not left on defaults.
03
Client Data Security
Encryption, access governance, and DLP that protect client deliverables and data — and let you answer enterprise security questionnaires with confidence.
04
Responsive 24/7 Helpdesk
U.S.-based support that resolves issues fast — because every hour a consultant spends on an IT problem is an hour you don't bill.
05
vCIO & Technology Roadmaps
Quarterly strategic reviews, budget forecasting, and a technology roadmap that keeps IT decisions ahead of your growth instead of trailing it.
06
Multi-Office Scalability
Open new locations on a proven playbook — same security baseline, same tooling, same support quality, from office one to office ten.
The Before & After
Challenges we solve for
professional firms
What your firm gets
with Plexus
New hires waiting days for accounts, devices, or access
Day-one productivity — accounts, device, and access pre-staged
Client security questionnaires you can't confidently answer
A documented security posture that wins enterprise client trust
A Microsoft 365 tenant on default settings nobody owns
A hardened, governed Microsoft 365 tenant that's actually optimized
IT costs that spike unpredictably as you grow
Flat per-user pricing that scales predictably with headcount
Billable staff losing hours to slow support and recurring issues
Fast 24/7 support that protects billable time instead of consuming it
Frequently Asked Questions
01How fast can you onboard a new employee?
With standardized provisioning, a new hire's accounts, licenses, device, and access are pre-staged before their start date — they're productive on day one. Offboarding is equally fast: same-day access revocation with data preserved and transferred per your policies.
02Our enterprise clients send security questionnaires. Can you help?
Yes — and this is where managed security pays for itself commercially. We maintain your security controls and documentation continuously, so questionnaires and vendor-risk reviews become straightforward. Several of our clients credit deals won partly to being able to answer these well.
03Do we still need an internal IT person?
Most firms under a few hundred staff don't. We function as your complete IT department — helpdesk, infrastructure, security, and strategy. Firms with an internal IT manager often keep them focused on business systems while we handle everything underneath.
04How do costs work as we grow?
Pricing is per-user and predictable: adding ten consultants adds a known monthly amount, not a surprise project invoice. Quarterly vCIO reviews include budget forecasting, so hardware refreshes and growth costs are planned years out — never sprung on you.
Make IT Your Quietest Department
Schedule a complimentary discovery session. We'll assess your environment, your M365 tenant, and your growth plans — and show you what scalable, predictable IT looks like.
